PEP Talks dental practice leadership and team building for the millennial age.
I spent some time in a few forums that were talking about the rude, idiotic, or worse things that patients and customers say.
In this episode of PEP Talks I will address the comments, the reactions and give some simple solutions to help you when the next insensitive person opens their mouth. I will talk about how to interact with them and what to say in response to these statements – even statements that seem insulting.
I discuss ...
Why stress and fear are the driving causes of crazy statements.
The neurological and biological reason that logical people become so illogical.
And I give you a very simple verbal tool to reflect and deflect the insult that some of these comments can bring.
If you would like more information and insights regarding how to deal with patients and staff, go to www.YourPracticeTherapist.com/consult
In this episode, I will address -
Compassionate or calloused. Finding emotional balance and the ability to be compassionately Indifferent is key to success.
A Recent conversation in a group of professionals on who to deal with stressful clients.
Lots of varied and effective strategies. Then...
“I choose not to care and I work out.”
In this episode, I am going to address the balance between being too compassionate and putting up walls that leave you cold and calloused.
A successful practice is built on the balance of caring just enough not to care too much and practice values that say We C.A.R.E. I will explain that in depth.
I will also give you a very simple question to use to self-evaluate and keep the emotional entanglement in check.
I’ll finish off by exploring the 3 reasons that it is financially vital to find emotional balance.
The delicate dance between over caring, and not caring at all. Let’s start with discussing the why. Why is it so important to develop the ability to be compassionately indifferent?
Private Practice Professions - Dentists and Therapists, in particular, are at high risk for emotional overwhelm and mental distress. Dentist work with patients who are in pain, are afraid, and generally, do not want to be there, AND if your work is off at all, the bite will be off and the patient will be even more unhappy. The stress is insane.
Therapists sit all day in dark rooms listening to the dark secrets and hidden pains of their clients.
Finding a path to empathetically block without being sterile and cold is the key to patient happiness and self-preservation.
The problems with stress. I have created a download to accompany this episode and you can find it at www.YourPracticeTherapist.com/WhyStressKills.
I strongly recommend you get a copy and complete the personal stress assessment at that URL as well.
If you feel that a brief conversation might be of benefit to you, go to www.YourPracticeTherapist.com/consult and schedule today.